Terms & Conditions

National Motorcycle Alliance Member Benefits Per Year
24 Hours, 7 Day Roadside Assistance Yes
Australia Wide Cover Yes
Callout Limits (Roadside or Home)per year 2
Flat Battery(If jump fails we will use 2nd callout for tow to the repairer) Yes
Flat Tyre Yes
Emergency Fuel (Up to 5 Litres) Yes
Breakdown Related Towing(For vehicles under 2.5 tonnes) Yes
Towing – Metropolitan/CountryFree Towing for motorcycles – Up to 50 Km Round Trip to nearest bike shop/repairer, Storage facility or place of safety.Free towing for other vehicles up to 2.5 tonnes – Up to 50km round trip to nearest repairer, storage facility or place of safety in country areas. Up to 20km round trip to nearest repairer, storage facility or place of safety in Metro areas.

 

Any charges for batteries, excess towing, salvage,  holding yards, toll costs must be paid by the Rider/member to the service provider at the time of service (failure to pay any of these charges will void your membership).

Roadside Assistance/Towing is provided in the event of an unexpected mechanical breakdown. It does not cover vehicle accidents, maintenance or permanent repairs. However, regular maintenance or any mechanical repairs, major or otherwise, is the member’s responsibility and will be at the member’s expense.

TERMS & CONDITIONS

 1.1a  National Motorcycle Alliance will provide the member with Roadside Assistance, Australia wide. Membership may be registered under the name of an individual, company or an organisation. The membership will apply to the motorcycle or vehicle, which must be currently road registered, described in the application.

1.1b New memberships may take up to two weeks to become active. National Motorcycle Alliance does not offer an instant sign up service.

1.2  Membership must be paid for and current to obtain any services or benefits.

1.3  Should you replace your motorcycle, your Membership is transferable (conditions apply). In order to organise the transfer you must contact the Alliance, during business hours, within 7 Days of motorcycle changeover occurring. Transfer will become effective 24 hours after notification is received by the Alliance. Membership cannot be transferred to another person.

1.4  All fees paid to National Motorcycle Alliance (including administration fees, service fees and “Emergency Join-Up Fees” etc.) are non-refundable.

1.5   Service will not be provided to a member who in our view is abusive, threatening or violent to any the Alliance staff member or contractor, or who attempts to receive service by deception. Should a member behave in this way we may, after full investigation;

a) Suspend or limit services to the member;

b) Impose service fees for further service requests;

c) Void the membership.

1.6  Any changes to the motorcycle registration number or change of address must be reported to the Alliance, during business hours, within 7 Days of the change occurring. Service will not be provided if the change has not taken place.

1.7  When requesting Roadside Assistance you must provide the correct motorcycle details and the exact location of the motorcycle. All services will be at your expense if we are not able to confirm your membership or locate your motorcycle based on the information you have given us.

1.8  Roadside Assistance is only available on any sealed or designated road that the service provider deems to be safe.

1.9  There may be rare instances where a service provider is not available to assist you (remote areas). In these instances you will be required to arrange your own rescue or recovery at your own expense.

1.10          Any charges for batteries, excess towing, emergency fuel, holding yards, toll costs or “Emergency Join – Up Fees” etc. must be paid by the rider/member to the service provider at the time of service (failure to pay any of these charges will void your membership).

1.11          We will not authorise or pay for any service performed / carried out prior to the commencement date of the membership.

1.12          If you are not in attendance with your motor cycle at the time when the service provider arrives or you cancel a request for service after dispatch and the service cannot be supplied one call-out will be deducted from the members’ call-outs. Further call-outs related to the same breakdown will be considered a separate call-out.

1.13          Roadside Assistance is provided in the event of an unexpected mechanical breakdown. It does not cover motor cycle maintenance or permanent repairs. Temporary repairs may be made to mobilise the Motorcycle (where able). However, regular maintenance or any mechanical repairs, major or otherwise, is the members’ responsibility and will be at the members’ expense.

1.14          We will attempt to transport the passengers and rider with the motor cycle, provided that each person can be legally transported in the tow truck. In the event that we are unable to transport all passengers we will assist in organising alternate transport such as a taxi at the member’s expense.

1.15          Once a call-out has been provided for a breakdown, any subsequent call-outs arising from the same breakdown will be provided at the member’s expense payable at the time of the call-out. This includes the pickup of a motorcycle that has been picked up after hours to the member’s home, a holding yard or other place of safety and subsequently requires further pick up for the same breakdown.

1.16          National Motorcycle Alliance is an emergency roadside service only. Therefore Roadside Assistance services and / or pick up benefits do not apply for;

a) a motorcycle that we deem to be un-roadworthy, or that is unregistered; or has a pre-existing failure or breakdown;

b) a motorcycle at a repairer;

c) a motorcycle that is partly or fully dismantled or on which repairs have been attempted by anyone (including a licensed Motorcycle mechanic);

d) a motorcycle where the pickup has not been arranged by us;

e) a motorcycle that has been involved in or suffered damage as a consequence of an accident, flood. theft, fire or malicious damage;

f) a motorcycle which has been modified in ways that in our view increase the possibility of it sustaining damage during pick up, or in ways that make damage free pick up difficult, unless such modifications are removed prior to pick up. This includes modified or factory released accessories;

g) a motorcycle which has been driven or transported to any licensed motorcycle repairer;

h) any parts, labour or other costs related with the repair of a motor -cycle;

i) any financial loss or liability, however sustained, occurring from or in any way connected with a breakdown;

j) any freight costs (including sea crossings);

k) transportation of a damaged motorcycle;

l) a motorcycle that has been driven against our instruction or the instruction of a licensed motorcycle repairer;

m) a motorcycle that has been transported to a holding or shipment facility;

n) a motorcycle that has been used in a rally or race.

1.17          Transportation and delivery of the covered motorcycle utilising the available resources in the local area, where the breakdown occurred is at the discretion of the service provider. In the event a member wishes specialised equipment then those costs are to be borne by the rider/member.

1.18          If a member makes use of all the service call-outs in a membership year, you will be required to pay a service fee by credit     card at the time of the call for each additional service request. Unused call-outs may not be carried forward.

1.19          If a member has received and continues to request Roadside Assistance or pick up for a motorcycle repeatedly on an unjust and excessive number of instances in a year we may refuse to provide further Roadside Assistance or pick up and will then offer an alternative service at the members’ expense – payable upon request of service.

1.20         National Motorcycle Alliance does not cover breakdowns caused by conditions that existed prior to the Commencement of membership. Any failure that occurred prior to the commencement of your membership will be at the member’s expense and payable at the time the service is provided.

1.21          Metropolitan Areas: are defined by National Motorcycle Alliance as areas under the unifying influence of one or more major towns or cities. Metropolitan areas are mainly the area that is not a part of a city but is connected to a major city, town and surrounding suburbs to other neighbouring communities.

1.22          Country Areas: are defined by National Motorcycle Alliance as large isolated areas of an open country often with low population density and are not within a 50Km radius of a metropolitan area, repairer or place of safety.

1.23          National Motorcycle Alliance reserves the right to amend prices and inclusions of policies without prior notice.

Become A National Motorcycle Alliance Member Today! Call 1300 937 433